11 December 2017
We have published a response to the Mayor of London’s draft of the London Housing Strategy. It focuses on the specific areas of the draft housing strategy which touches on the Housing Ombudsman’s role. Under […]
Continue reading about Mayor’s draft London Housing Strategy consultation
30 November 2017
We welcome the Secretary of State’s announcement that there will be a consultation on options to improve redress across the housing sector.
Continue reading about Statement on cross-sector Housing Ombudsman consultation
Image of consultation paper
15 November 2017
The Housing Ombudsman has published a consultation paper seeking views and insight from landlords and residents to help inform its plans for 2018-19. The paper provides a review of the year 2017-18 up to the […]
Continue reading about Housing Ombudsman launches consultation on plans for 2018-19
Front cover of the Annual Report and Accounts 2016-17
13 July 2017
The Housing Ombudsman’s Annual Report and Accounts for 2016-17, shows continuous improvement in the service with increased productivity and high levels of customer satisfaction. In 2016-17 we received 15,112 complaints and new enquiries and closed […]
Continue reading about Annual Report and Accounts 2016-17 published21 April 2017
The Housing Ombudsman signed a Memorandum of Understanding (MoU) with the Homes and Communities Agency’s Regulator of Social Housing. Setting out how the two bodies work with each other. It sets out how the Ombudsman […]
Continue reading about Memorandum of Understanding with the Regulator of Social Housing signed
Denise Fowler headshot
24 February 2017
Denise Fowler will be leaving her role as Housing Ombudsman in June 2017 to join Women’s Pioneer Housing as its new chief executive.
Continue reading about Housing Ombudsman Denise Fowler to take on new role12 January 2017
The Housing Ombudsman Denise Fowler has published a consultation paper on her proposed plans and budget for 2017-18. It includes the level of subscription fee, plus an update on performance for the current year. The […]
Continue reading about Housing Ombudsman launches consultation on 2017-18 plans and budget