Man getting warm up his hand over an electric radiator of heating at home
24 February 2021
Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years
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23 February 2021
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process
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22 February 2021
We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.
Continue reading about Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event
19 February 2021
We have added new webinar dates focused on our spotlight report on heating and hot water
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16 February 2021
We have today published a report focused on complaints about heating and hot water
Continue reading about Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints
9 February 2021
We are hosting new webinars on landlord performance reports
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3 February 2021
Recruitment for our new Resident Panel has opened.
Continue reading about Housing Ombudsman creates new panel for a stronger resident voice