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News: October 2021

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Online casebook reaches almost 1,000 decisions

19 October 2021

The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.

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house-mould on wall

Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years 

7 October 2021

The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.

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