22 February 2022
We have published our latest Insight report covering October to December 2021 which shows a 53% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.
Continue reading about Housing Ombudsman’s latest Insight report shows complaints continuing to rise
16 February 2022
Episode four of our Podcast is out now
Continue reading about Our latest podcast discusses disrepair protocol
15 February 2022
New web page for regional landlord forums
Continue reading about New web page for regional landlord forums
15 February 2022
The Housing Ombudsman found severe maladministration for Haringey’s failures in dealing with a vulnerable resident’s complaint about a leaking roof that caused damp and mould.
Continue reading about Severe maladministration after roof leak affected vulnerable resident of LB Haringey
A newspaper on a wooden desk - Newsletter
10 February 2022
The latest issue of our e-newsletter, Housing Ombudsman News is out now
Continue reading about Enewsletter: February issue out now
Finger on computer keyboard keys with Complaint word
9 February 2022
The Housing Ombudsman issued 19 complaint handling failure orders between October and December 2021, highlighting issues with progressing complaints and meeting its standards.
Continue reading about Housing Ombudsman issues 19 complaint handling failure orders
Complaint button keyboard with pen icon internet concept
1 February 2022
The Housing Ombudsman has issued a Special Report on the London Borough of Lambeth following the volume and frequency of complaint handling failure orders issued and a series of formal investigations.
Continue reading about Housing Ombudsman issues Special Report on Lambeth’s complaint handling