June 2023 - Housing Ombudsman

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Ombudsman highlights good practice from June including damp and mould case

30 June 2023

The Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.

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Sharp increase in maladministration prompts Ombudsman to launch special investigation into Southern Housing

29 June 2023

The Ombudsman has used its powers to launch a special investigation into Southern Housing after its maladministration rate in complaints about complaint handling jumped to 81%.

Years of ASB failings led to Peabody resident terminating her own tenancy to escape

27 June 2023

The Ombudsman has found severe maladministration for Peabody after it failed to deal with anti-social behaviour and noise nuisance for a significant period of time, causing a resident and her terminally ill husband to end their tenancy.

Ombudsman orders council to pay £5,500 after 120 repairs raised over four years

20 June 2023

We have made a finding of severe maladministration against Milton Keynes Council after its inappropriate complaint handling led to a disabled resident and her son living with multiple repairs issues outstanding for years. For its […]

‘Undeniably unacceptable’ nine-month delay in complaint response left residents in disrepair

15 June 2023

The Ombudsman has made a finding of severe maladministration after Ealing Council took nine months to respond to a stage two complaint, delaying repairs and redress for the resident.

Ombudsman calls on sector to learn from complaint handling failures ahead of incoming statutory Code

13 June 2023

The Ombudsman has released its extended complaint handling report, which also looks at the landlords who received the most Complaint Handling Failure Orders in 2022-23.

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Ombudsman urges sector to tackle new social injustices as it issues call for evidence for next Spotlight report

8 June 2023

The Ombudsman has issued its latest call for evidence as part of its latest thematic report into communications and relationships.

Ombudsman orders £6,500 compensation after family left in damp and mould for nearly six years

6 June 2023

The Ombudsman has ordered Lambeth Council to pay £6,500 after it left a resident and her family with a leaking roof and resulting damp and mould and was slow to respond to concerns raised by the school.

ASB and disrepair cases feature in latest Ombudsman round up of good practice

2 June 2023

The Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.

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Ombudsman finds council’s significant failings under Equality Act exacerbated a resident’s poor mental health

1 June 2023

The Ombudsman has found severe maladministration for Tandridge District Council after a housing officer failed to appropriately follow its duties under the Equality Act 2010 and its own safeguarding policy.

News: June 2023

Ombudsman highlights good practice from June including damp and mould case

Sharp increase in maladministration prompts Ombudsman to launch special investigation into Southern Housing

Years of ASB failings led to Peabody resident terminating her own tenancy to escape

Ombudsman orders council to pay £5,500 after 120 repairs raised over four years

‘Undeniably unacceptable’ nine-month delay in complaint response left residents in disrepair

Ombudsman calls on sector to learn from complaint handling failures ahead of incoming statutory Code

Ombudsman urges sector to tackle new social injustices as it issues call for evidence for next Spotlight report

Ombudsman orders £6,500 compensation after family left in damp and mould for nearly six years

ASB and disrepair cases feature in latest Ombudsman round up of good practice

Ombudsman finds council’s significant failings under Equality Act exacerbated a resident’s poor mental health

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