27 July 2023
The Ombudsman has released its special report into L&Q, finding that the landlord failed to address core issues and cultural failures which therefore led to a prolonged period of decline in services.
Continue reading about Ombudsman orders L&Q to pay £142,000 in compensation after finding ‘prolonged period of decline’ in special investigation
25 July 2023
The Ombudsman has made two findings of severe maladministration in two cases after the landlord “failed to act appropriately” when various issues were raised on service charges and a mutual exchange.
Continue reading about Southwark Council’s ‘life impacting’ failings for two households results in severe maladministration
20 July 2023
The Ombudsman’s Insight reports will now feature learning for the sector on the emerging trends, as well as a dive into some of the big themes we’ve seen over the past quarter.
Continue reading about New-look Insight report focuses on emerging themes and key lessons from recurring themes
Mould and damp staining painted wall surface around an internal home window.
18 July 2023
The Ombudsman has made two findings of severe maladministration for Livv Housing Group after its poor response to leaks and damp, as well as its inadequate record keeping.
Continue reading about Livv Housing Group ordered to pay nearly £3,000 after severe record failings left resident in damp home for four years
Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept
13 July 2023
The Ombudsman has made two findings of severe maladministration for Aster Group after it left a resident with inadequate flooring at the start of a tenancy and did not appropriately process the complaint.
Continue reading about Aster Group to pay £5,700 after wheelchair user with inadequate flooring served section 21 notice
House, Real Estate Agent, Backgrounds, Loan
11 July 2023
The Ombudsman has used powers within its Scheme to scrutinise Lambeth Council’s complaint handling, following the same residents facing repeat issues.
Continue reading about Lambeth Council to undergo inspection into complaint handling from Ombudsman after ‘concerning’ reoccurrence of cases
6 July 2023
The Ombudsman has found severe maladministration in how the Hyde Group handled a residents’ complaint and its subsequent compensation offer.
Continue reading about Hyde’s ‘severely protracted’ complaints handling left resident without redress for nearly a year
4 July 2023
The Ombudsman has found a ‘culture of apathy’ underpinning the issues in the London Borough of Haringey, with investigations finding a maladministration rate of 82% and orders of over £50,000 in compensation to residents.
Continue reading about Ombudsman uncovers ‘culture of apathy’ at London landlord after special investigation report