Memorandum of Understanding
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What is a Memorandum of Understanding (MOU)?
A Memorandum of Understanding (MOU) is a formal document that outlines the broad terms of an agreement between 2 or more parties. It is not necessarily legally binding but indicates the willingness of the parties to move forward with a contract.
Who does the Housing Ombudsman work with?
The Housing Ombudsman work with the Local Government and Social Care Ombudsman (LGSCO), the New Homes Ombudsman, and the Regulator of Social Housing, under a Memorandum of Understanding, to agree a common approach to collaborative working.
Local Government and Social Care Ombudsman (LGSCO) MOU
LGSCO Memorandum of Understanding
Agreed by both parties on 8 March 2024
This Memorandum of Understanding (MoU) has been agreed by the Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman. The MoU is based on the relevant provisions in the Localism Act 2011.
While this MoU does not create or impose legally binding rights or obligations on the part of LGSCO or the Housing Ombudsman, both organisations are committed to working in accordance with its provisions. Each organisation will take steps to ensure that their staff are aware of what is in the MoU. They will keep staff updated about it, and about the responsibilities it places on their staff. The MoU will also be made public and placed on both organisations’ websites which we consider is the best way to bring it to the attention of the public.
New Homes Ombudsman MOU
New Homes Ombudsman Memorandum of Understanding
Agreed by both parties on 20 November 2023
This Memorandum of Understanding (MoU) has been agreed by the New Homes Ombudsman Service (NHOS) and the Housing Ombudsman.
It sets out the functions of each organisation and describes the arrangements for cooperation and communication between the two bodies in relation to their respective functions. It also clarifies any potential overlap in the jurisdiction of the Ombudsmen to ensure that it is clear to both the NHOS and THO which complaints they will be dealing with.
The Regulator of Social Housing MOU
The regulator's Memorandum of Understanding
Agreed by both parties on 1 September 2020
This Memorandum of Understanding (MoU) has been agreed by the Housing Ombudsman and the Regulator of Social Housing (the regulator).
It sets out the functions of each organisation and describes the arrangements for cooperation and communication between the two bodies in relation to their respective functions.