Person Hand Measuring The Wetness Off A Moldy Wall
23 March 2023
The Ombudsman has found severe maladministration in two different cases for PA Housing, in relation to repairs and complaint handling with cases including leaving a disabled resident with damp growing in the bedroom.
Continue reading about Ombudsman raises concern with PA Housing after double severe maladministration finding
Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
21 March 2023
The Ombudsman’s latest Insight report covering October to December 2022 has shown that while it is receiving more complaints, the number of orders and recommendations to improve the lives of residents is also increasing.
Continue reading about Ombudsman’s latest Insight report shows 54% increase in orders to improve residents’ lives and landlord’s services
Unhappy and disappointed customer giving low rating and negative feedback in survey, poll or questionnaire. Sad and dissatisfied man giving review about service quality. Bad user experience.
16 March 2023
The Ombudsman found severe maladministration for how Cornwall Housing handled a residents’ complaint about damp and mould in her home, including not issuing a formal response and changing their mind on their approach.
Continue reading about Ombudsman finds severe maladministration for Cornwall Housing after ‘inconsistent and contradictory’ complaint handling
13 March 2023
The Ombudsman has released a special report into Catalyst Housing after concerns about its complaint handling and aftercare for newbuilds.
Continue reading about Ombudsman issues special report on Catalyst Housing with ‘repeated failures’ indicative of wider service failure
House keys sitting on an eviction notice received in the mail.
9 March 2023
The Ombudsman found severe maladministration for 3CHA after a resident living in supported housing was issued with an immediate eviction notice, contrary to the landlord’s policy and without reasonable evidence for issuing the notice.
Continue reading about Severe maladministration for exempt accommodation provider 3CHA after significant failings led to the unreasonable eviction of a resident Hand Pushing Blue Complaints Modern Laptop Keyboard Key. 3D Illustration.
6 March 2023
A quarter of the complaint handling failure orders issued by the Housing Ombudsman in the last three-month period were not complied with. The Ombudsman issued 38 failure orders, including the most orders for failing to fulfil membership obligations.
Continue reading about Quarter of complaint handling failure orders not complied with
Wooden white house toy and construction tools on wooden background with copy space.Real estate concept, New house concept, Finance loan business concept, Repair maintenance concept
2 March 2023
The Ombudsman has found severe maladministration for Nottingham City Homes’ response to various repairs in a disabled residents’ home, including excess cold and allowing water to leak in through doors for two years.
Continue reading about Severe maladministration for Nottingham City Homes as repairs failings had ‘seriously detrimental impact’ on disabled resident
Close-up young rats (Rattus norvegicus) sniffs leftovers on a plate on sink at the kitchen. Fight with rodents in the apartment. Extermination.
28 February 2023
The Ombudsman has made two findings of severe maladministration for Longhurst Group’s response to various repair issues for a vulnerable resident and its subsequent complaint handling.
Continue reading about Double severe maladministration for Longhurst Group repairs failings after rodent problem
23 February 2023
The Housing Ombudsman’s Annual Report for 2021-22 has been published, showing an unprecedented increase in complaints and enquiries received.
Continue reading about Annual report 2021-22 published
sewer breakthrough. sewage leakage from the sewer manhole onto the road. close-up
21 February 2023
The Ombudsman found severe maladministration for how Clarion responded to blocked drains in a new build property, which left residents living in ‘unsanitary conditions’ and without a working downstairs toilet for considerable periods.
Continue reading about Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages