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Ombudsman focuses on noise cases ahead of report on sector’s approach 

18 October 2022

Cases relating to complaints about noise feature in our latest decisions published as part of our regular fortnightly publication. It comes ahead of our next systemic investigation focused on noise complaints to be published later this month, which will make recommendations and share learning across the sector.

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Two severe maladministration findings for Onward Homes on damp and mould case

13 October 2022

The Ombudsman made two findings of severe maladminstration for Onward Homes’ failings in handling a resident’s complaint about damp and mould caused by rotten window frames and her request for compensation due to damaged belongings.

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Ombudsman issues special report on Clarion following further investigation

10 October 2022

The Ombudsman has issued a special report on Clarion following concerns about its response to complaints about damp and mould and pest control.

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October newsletter out now

6 October 2022

Latest newsletter

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Scheme changes improve access to Ombudsman

3 October 2022

Changes to the Housing Ombudsman Scheme took effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on a complaint.

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Housing Ombudsman’s latest insight report shows complaints remain high

29 September 2022

We have published our latest Insight report covering April to June 2022. It shows that complaint volumes remain high, with the service receiving 6,009 enquiries and complaints over the three month period.

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Two severe maladministration findings for Southern Housing following damp and mould investigation 

20 September 2022

The Ombudsman made two severe maladministration findings about Southern Housing after a resident made repeated reports about damp and mould in her home over a lengthy period.

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Ombudsman stresses importance of complaints in challenging times as 22 complaint handling failure orders issued

8 September 2022

We issued 22 complaint handling failure orders in the first quarter of 2022-23, April to June 2022. In 17 cases, landlords complied with the orders and there were five cases of non-compliance.

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Richard Blakeway reappointed as Ombudsman

15 August 2022

Minister reappoints Richard Blakeway as the Housing Ombudsman for three years.

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Improved access to Ombudsman from October

10 August 2022

Changes to the Ombudsman’s service are set to take effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on their complaint.

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