Ombudsman word from wooden blocks on desk
10 August 2022
Changes to the Ombudsman’s service are set to take effect from 1 October 2022, making it easier for residents to access our service if they remain unhappy with their landlord’s final response on their complaint.
Continue reading about Improved access to Ombudsman from October
4 August 2022
We have launched our second annual surveys of landlords and resident panel members to gather insight into landlords’ complaint handling including how they share learning from complaints.
Continue reading about Second annual landlord and resident panel surveys launched
pest control worker spraying pesticides with sprayer in bathroom:processing the toilet and shower.
3 August 2022
Metropolitan Thames Valley’s failings in responding to a silverfish infestation at a resident’s flat led to a finding of severe maladministration by the Housing Ombudsman.
Continue reading about Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation
29 July 2022
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
Continue reading about Independent Reviewer’s report published
Leaking roof damaged ceiling. Mildew stains on the ceiling due to flooding.
26 July 2022
The Ombudsman found severe maladministration for Clarion’s cumulative failings in handling repairs to resolve a leak and the problems that followed.
Continue reading about Ombudsman finds severe maladministration for Clarion’s failings on resolving leak
Water damage in basement caused by sewer backflow due to clogged sanitary drain
19 July 2022
The Ombudsman found severe maladministration for Birmingham City Council’s delays in repairing an extensive water leak that caused damage to the resident’s property. The landlord failed to offer any compensation for the distress and inconvenience caused to the resident, in contravention of the Ombudsman’s Complaint Handling Code.
Continue reading about Severe maladministration for Birmingham’s delayed repairs and wider investigation started
12 July 2022
Poor record keeping features among the latest decisions published by the Housing Ombudsman. Strong record keeping practices are core to good services and will be the focus of a future systemic investigation by the Ombudsman with the aim of making recommendations and sharing learning across the social housing sector.
Continue reading about Ombudsman plans systemic investigation into record keeping as latest cases published
7 July 2022
The July issue of our e-newsletter is out now.
Continue reading about July newsletter out now
Complaints files and documents in cabinet in office. 3D rendered illustration.
6 July 2022
We made two severe maladministration findings in a case about Shepherds Bush Housing’s failings in dealing with a resident’s reports of a roof leak. The resident, a shared owner, had reported a roof leak many times over several years.
Continue reading about Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leak
28 June 2022
Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.
Continue reading about Housing Ombudsman makes 1,250 remedies during final quarter of financial year