News Archives - Page 16 of 29 - Housing Ombudsman

Pest Control Exterminator Services Spraying Termite Insecticide

Severe maladministration for Stafford and Rural Homes complaint involving bedbug infestation

15 June 2022

We found severe maladministration for Stafford and Rural Homes (now Housing Plus Group) when dealing with a resident’s complaint about delayed repairs and a bedbug infestation.

Our latest podcast discusses a deconstructed repairs case

9 June 2022

Season 2 Episode 2

Resource and respect complaint teams, says Ombudsman

7 June 2022

Resource and respect complaint teams says the Ombudsman after increase in complaint handling failure orders

Supplier responses to our Social Value survey

30 May 2022

Social Value responses from our strategic suppliers

Severe maladministration for Hackney’s damp and mould delays

26 May 2022

The Ombudsman found severe maladministration for Hackney’s substantial delays in dealing with damp, mould and leaks at a resident’s home.

Severe maladministration for Clarion’s complaint handling failings

12 May 2022

We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.