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April newsletter out now
25 April 2022
The April issue of our e-newsletter is out now.
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Ombudsman launches call for evidence on noise complaints
13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
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Ombudsman’s online casebook reaches nearly 1,800 decisions
5 April 2022
Our online casebook now contains nearly 1,800 individual investigation reports
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Severe maladministration for Tendring Council’s significant and avoidable delays
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
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Ombudsman calls for stronger regulation of managing agents
22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
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New Complaint Handling Code webinars
15 March 2022
Our new series of webinars will discuss the revised Code which will be implemented on 1 April 2022.
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Two severe maladministration findings for L&Q
15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
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March newsletter out now
11 March 2022
The March issue of our e-newsletter is out now.
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First annual review of complaints examines sector’s performance
9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
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New three-year plan focused on meeting unprecedented increase in demand
3 March 2022
We have published our three-year corporate plan for 2022-25 setting out our response to an unprecedented increase in demand for our service.
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