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9 March 2021
We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.
Continue reading about Housing Ombudsman starts publishing its investigation reports on individual cases
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3 March 2021
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
Continue reading about Severe maladministration finding for excessive delays in Newham case
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24 February 2021
Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years
Continue reading about Housing Ombudsman finds severe maladministration on Woking case
23 February 2021
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process
Continue reading about Housing Ombudsman Service holds regional discussion forums for landlords
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22 February 2021
We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.
Continue reading about Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event
19 February 2021
We have added new webinar dates focused on our spotlight report on heating and hot water
Continue reading about New webinars series focused on heating and hot water
16 February 2021
We have today published a report focused on complaints about heating and hot water
Continue reading about Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints
9 February 2021
We are hosting new webinars on landlord performance reports
Continue reading about New webinars on landlord performance reports
3 February 2021
Recruitment for our new Resident Panel has opened.
Continue reading about Housing Ombudsman creates new panel for a stronger resident voice
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27 January 2021
Orbit failed to ensure that a family had a properly working heating and hot water system over a period of at least eight months, says the Housing Ombudsman Service following its investigation
Continue reading about Housing Ombudsman finds severe maladministration on Orbit case