FAQs on the Complaint Handling Code
30 September 2020
Frequently Asked Questions from webinars on the Complaint Handling Code
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New ARAC members appointed
25 September 2020
We have appointed two new members to our Audit and Risk Assurance Committee
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E-newsletter: September issue out now
7 September 2020
The latest issue of our e-newsletter, Housing Ombudsman News, is out now.
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New report focuses on leaseholders and shared owners
7 September 2020
We have published a report bringing together our insight from handling almost 2,000 complaints from leaseholders and shared owners over the last two years. These resulted in more than 800 formal investigations with redress required […]
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Annual Report 2019-20 published
3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
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Ombudsman’s new powers take effect including working with the Regulator
1 September 2020
New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.
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New September dates set for Complaint Handling Code webinars
25 August 2020
We have added new webinar dates on the Complaint Handling code for September
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See our latest enewsletter
31 July 2020
The latest issue of our e-newsletter, Housing Ombudsman News, is out now.
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Third Insight report highlights Covid-19 impact on complaints
30 July 2020
Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.
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Statement on proposals to remove the democratic filter
20 July 2020
The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress
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