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Ombudsman calls on sector to learn from complaint handling failures ahead of incoming statutory Code

13 June 2023

The Ombudsman has released its extended complaint handling report, which also looks at the landlords who received the most Complaint Handling Failure Orders in 2022-23.

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Ombudsman urges sector to tackle new social injustices as it issues call for evidence for next Spotlight report

8 June 2023

The Ombudsman has issued its latest call for evidence as part of its latest thematic report into communications and relationships.

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Ombudsman orders £6,500 compensation after family left in damp and mould for nearly six years

6 June 2023

The Ombudsman has ordered Lambeth Council to pay £6,500 after it left a resident and her family with a leaking roof and resulting damp and mould and was slow to respond to concerns raised by the school.

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ASB and disrepair cases feature in latest Ombudsman round up of good practice

2 June 2023

The Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.

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Ombudsman finds council’s significant failings under Equality Act exacerbated a resident’s poor mental health

1 June 2023

The Ombudsman has found severe maladministration for Tandridge District Council after a housing officer failed to appropriately follow its duties under the Equality Act 2010 and its own safeguarding policy.

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Ombudsman brands Knowledge and Information Management as ‘closest thing to a silver bullet’ for social housing

23 May 2023

The Ombudsman has released 21 recommendations on Knowledge and Information Management as part of its latest Spotlight report, as casework evidence shows the significant issues landlords are having.

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Ombudsman launches wider investigation into Hammersmith and Fulham Council after ongoing failures

18 May 2023

The Ombudsman has launched an investigation into the London Borough of Hammersmith and Fulham as concerns persist that lessons from previous severe maladministration findings have not been made.

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Ombudsman awards £10,000 to two residents following ‘inexcusable’ failures by Southwark Council

16 May 2023

The Ombudsman has made two findings of severe maladministration in two different cases for Southwark Council – one for failures in damp and mould with the other for poor complaint handling.

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Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months

11 May 2023

The Ombudsman has made two findings of severe maladministration against Catalyst Housing for failing to fix damp and mould repairs issues as well as a damaged driveway, causing significant distress to a disabled resident and her son.

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Ombudsman awards over £18,000 compensation as Hammersmith & Fulham Council issued with seven findings of severe maladministration

9 May 2023

The Ombudsman has ordered Hammersmith and Fulham Council to pay residents over £18,000 in compensation after significant failings led to one resident living in damp and mould for four years.

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