Person Hand Measuring The Wetness Off A Moldy Wall
26 May 2022
The Ombudsman found severe maladministration for Hackney’s substantial delays in dealing with damp, mould and leaks at a resident’s home.
Continue reading about Severe maladministration for Hackney’s damp and mould delays
12 May 2022
We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.
Continue reading about Severe maladministration for Clarion’s complaint handling failings
Volume knob, lowest level of noise. 3D rendering
13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
Continue reading about Ombudsman launches call for evidence on noise complaints
Index cards for organizing business contacts and information
5 April 2022
Our online casebook now contains nearly 1,800 individual investigation reports
Continue reading about Ombudsman’s online casebook reaches nearly 1,800 decisions
closeup of old dirty window sill
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
Continue reading about Severe maladministration for Tendring Council’s significant and avoidable delays
22 March 2022
Ombudsman calls for stronger regulation of managing agents after unfairness to social landlord residents investigated
Continue reading about Ombudsman calls for stronger regulation of managing agents
Complaints concept with word on the folder.
15 March 2022
The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.
Continue reading about Two severe maladministration findings for L&Q
9 March 2022
We have published our first annual review of complaints, where we found 66% of investigations into complaint handling were upheld.
Continue reading about First annual review of complaints examines sector’s performance
3 March 2022
We have published our three-year corporate plan for 2022-25 setting out our response to an unprecedented increase in demand for our service.
Continue reading about New three-year plan focused on meeting unprecedented increase in demand
Mould and damp staining painted wall surface around an internal home window.
1 March 2022
The Ombudsman made two severe maladministration findings for the London Borough of Lambeth’s significant failings in dealing with a long-standing complaint about damp and mould caused by leaks.
Continue reading about Two severe maladministration findings for LB Lambeth’s failings on damp and mould case