Statutory Code webinars
Watch the recordings from the Centre for Learning’s series of statutory Code webinars.
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What is the Complaint Handling Code?
The Complaint Handling Code becomes statutory from 1 April 2024, meaning that landlords will be obliged by law to follow its requirements.
The Code aims to achieve best practice in complaint handling and ultimately to provide a better service to residents.
Local Authorities and ALMOs
Statutory Code Webinar recording
Local Authorities and ALMOs
Watch the first of our recorded webinars on the new statutory Code, hosted by the Centre for Learning.
This is the recording for the webinar held for Local Authorities and ALMOs.
Housing Associations with over 1000 homes
Statutory Code Webinar recording
Housing Associations with over 1000 homes
Watch the second of our recorded webinars on the new statutory Code, hosted by the Centre for Learning.
This is the recording for the webinar held for Housing Associations with over 1000 homes.
Co-operatives
Statutory Code Webinar recording
Co-operatives
Watch the third of our recorded webinars on the new statutory Code, hosted by the Centre for Learning.
This is the recording for the webinar held for Co-operatives.
Small landlords and Abbeyfields
Statutory Code Webinar recording
Small landlords and Abbeyfields
Watch the final of our recorded webinars on the new statutory Code, hosted by the Centre for Learning.
This is the recording for the webinar held for small landlords and Abbeyfields.