Housing Ombudsman publishes Corporate Plan 2016 to 2019
12 May 2016
The Housing Ombudsman has published the Corporate Plan 2016 – 2019. Setting out how we will work towards achieving the new vision and strategic objectives. Launched earlier this year, the new vision, Housing Matters: Fairness […]
The Housing Ombudsman has published the Corporate Plan 2016 – 2019. Setting out how we will work towards achieving the new vision and strategic objectives.
Launched earlier this year, the new vision, Housing Matters: Fairness Matters, recognises the central importance of housing in people’s lives and our role in ensuring the fair resolution of disputes.
This vision, the new strategic objectives and core values, were developed with staff and stakeholders, including landlords and tenant organisations. Together they provide framework for the Housing Ombudsman Service to deliver continuous service improvements for the benefit of our customers.