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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Places for People Group Limited (202201611)

The complaint is about the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. Response to the resident’s reports of outstanding repairs within the property. Response to the resident’s reports that the property was inaccurately advertised as a ground floor property. Provision of information about asbestos in the property. Provision of information about carbon monoxide detectors in the property. The landlord’s handling of the resident’s complaints has also been investigated.

Sanctuary Housing Association (202106332)

The resident has complained: about the landlord’s response to reports of operatives entering the garden without permission. about the landlord’s response to reports of non-household rubbish left outside the property. about the landlord’s response to concerns about contact arrangements. about the landlord’s response to concerns about the property condition. that that the landlord has discriminated against him on the ground of disability, in breach of the Equalities Act 2010. The Ombudsman has also considered the landlord’s complaint handling.

Camden Council (202208606)

The complaint is about the landlord’s response to the resident’s reports of leaks from the property above.

Islington Council (202217372)

The complaint is about: The landlord’s handling of repairs to a faulty centrifugal fan. The landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202115891)

This complaint is about the landlord’s: Response to the resident’s report of a flood; Handling of a related decant; Handling of heating issues in the resident’s temporary accommodation; Handling of the resident’s rehousing requests from October 2021; Response to the resident’s vulnerabilities, health, and welfare concerns; Complaint handling.

London & Quadrant Housing Trust (L&Q) (202121703)

The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB) in October 2021. The Ombudsman has also considered:  Record keeping. Complaint handling.

Tower Hamlets Homes (202225645)

The complaint is about the landlord’s handling of: Repairs following a leak at the resident’s property. The associated formal complaint.