The Riverside Group Limited (202223082)
The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was let to her.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Arcon Housing Association Limited (202214232)
The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.
Camden Council (202120034)
The complaint is about the landlord’s: Response to reports of the lift being out of order. Handling of the complaint.
Clarion Housing Association Limited (202009112)
The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent infestation in the communal areas. Repeated boiler repairs. This report will also look at the landlord’s complaint handling.
Guinness Housing Association Limited (202209680)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to install cavity wall insulation (CWI) in 2018.
Hammersmith and Fulham Council (202114211)
The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the property. complaints and the level of compensation offered. This report also looks at the landlord’s handling of information and record keeping practices.
Notting Hill Genesis (NHG) (202216683)
The complaint is about the landlord’s handling of the resident’s request for cleaning and resurfacing of the front garden communal area.
One Manchester Limited (202208677)
The complaint is about the landlord’s handling of repairs at the property.
Optivo (now Southern Housing) (202128305)
The complaint is about: the landlord’s delays in replacing the resident’s window, and; the landlord’s response to the resident’s concerns about the standard of workmanship on the replacement window.
Peabody Trust (202106338)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to re housed. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.