All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and his subsequent request to re housed. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s request for various repairs in her property.
This complaint is about the landlord’s handling of the resident’s requests for a renewal of her kitchen. This investigation has also considered the landlord’s handling of the associated complaint.
The complaint is about the resident’s concerns of asbestos in the property.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
REPORT COMPLAINT 202122162 West Kent Housing Association 23 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by a leak.
The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. The landlord’s response to the resident’s concerns about its housing officer. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s bid on property.
The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary of their gardens; the landlord’s installation of a fence panel between the two gardens.