Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Incommunities Limited (202106979)

The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property.

Leeds City Council (202112509)

The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling of the associated complaint.

North West Leicestershire District Council (202210568)

The complaint is about the landlord’s response to the resident’s: Reports about a warning letter it sent her. Reports about how it handled her data.

Notting Hill Genesis (NHG) (202201501)

This complaint is regarding the landlord’s handling of: reports of others parking in the resident’s designated disabled parking bay, and; the related complaint handling.

Southwark Council (202115107)

The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. The associated formal complaint into the issue.

Hyde Housing Association Limited (202209517)

The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.

Peak District Rural Housing Association Limited (202208459)

The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.

Clarion Housing Association Limited (202125147)

The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling.

Guinness Housing Association Limited (202222155)

The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.

ForHousing Limited (202214578)

The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , and her request for compensation. The landlord’s complaint handling.