All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be rehoused via a mutual exchange or house swap. Reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the ceiling. The landlord’s complaint handling and level of compensation has also been investigated.
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in the property.
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s complaints handling has also been investigated.
The complaint is about the landlord’s response to the resident’s noise reports about a neighbour.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property advertised in error. The associated complaint.
The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also considered the landlord’s complaint handling and communication with the resident.
The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her with a warning letter.
The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages and loss caused by a contractor following the fire; The landlord’s investigations and actions following the fire; The landlord’s management of a temporary decant for the resident; The landlord’s communication with the resident; The landlord’s complaint handling including the level of financial redress offered.