All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages and loss caused by a contractor following the fire; The landlord’s investigations and actions following the fire; The landlord’s management of a temporary decant for the resident; The landlord’s communication with the resident; The landlord’s complaint handling including the level of financial redress offered.
The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered.
The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint.
REPORT COMPLAINT 202121344 Lambeth Council 11 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s response to the resident’s: Reports of damage caused by a leak. Associated complaints.
REPORT COMPLAINT 202213899 Metropolitan Thames Valley Housing 6 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
This complaint is about: The landlord’s handling of the service charge account which resulted in an overcharge. The landlord’s handling of the associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); request to be rehoused; associated complaint.
The complaint is about the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint handling.