Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

Select tenure

Orders

Select order

Hackney Council (202119792)

The complaint is about the landlord’s decision not to award a home loss payment.

Haringey London Borough Council (202126874)

The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.

Islington Council (202210653)

The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling.

Lambeth Council (202211798)

The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling.

London Borough of Ealing (202114284)

The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has also investigated the landlord’s complaint handling.

Mount Green Housing Association Limited (202120738)

The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202119328)

The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property.

Nottingham City Homes Registered Provider Limited (202128079)

The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.

Nottingham City Homes Registered Provider Limited (202213680)

The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused.

Peabody Trust (202208114)

The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as a result of living in the property; the landlord’s request for a rent increase and deductions from the resident’s Universal Credit payment.