Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

Select tenure

Orders

Select order

Royal Borough Of Greenwich (202126976)

The complaint is about the conduct of landlord staff during the resident’s application for rehousing and the associated complaint.

Sanctuary Housing Association (202215373)

The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling of the associated formal complaint.

Southern Housing Group Limited (202114779)

This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).

Southern Housing Group Limited (202200360)

The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.

Sovereign Housing Association Limited (202121292)

The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level of compensation offered for losses incurred.

Torus62 Limited (202202495)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Unity Housing Association Limited (202119565)

The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application.

Wandle Housing Association Limited (202214051)

The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property.

Wandsworth Council (202201050)