Notting Hill Genesis (NHG) (202119211)
The complaint is about the landlord providing transportation for the resident to view a property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202125601)
The complaint is about the landlord’s: Handling of the resident’s reports of repeated faults with the communal entry door. Response to the resident’s request for a reduction in the communal door entry element of the service charge. Handling of the resident’s complaint.
Peabody Trust (201903951)
The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB).
Southern Housing Group Limited (202122733)
This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a refund of this element of his service charge, and; the associated complaint handling.
Southern Housing Group Limited (202220225)
The complaint is about the landlord’s handling of plastering works in the resident’s property.
Sovereign Housing Association Limited (202201859)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. The associated complaint.
Stevenage Borough Council (202119525)
The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a storage cupboard.
Tower Hamlets Homes (202207760)
The complaint is about the landlord’s response to the resident’s concerns about his water supply being turned off without notice.
Wandle Housing Association Limited (202011182)
The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water.
Yorkshire Housing Limited (202117040)
The complaint is about: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to the resident’s bathroom window. The Ombudsman has also considered the landlord’s complaints handling.