All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.
The complaint is about the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about:
This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and back doors of the property, and electrical issues. This investigation has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of pest issues outside the resident’s property.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The move to alternative accommodation to facilitate the associated repair works.
The complaint is about the landlord’s handling of repairs to: A leaking heating system at the property. The presence of damp and mould at the property. This Service has also considered the associated complaint handling.
The complaint is about the landlord’s response to the resident’s: communal area requests (store cupboard, hedge and boundary wall); reports of littering and fly-tipping. The Ombudsman has also investigated the landlord’s complaint handling.
This complaint is about the way the landlord handled the resident’s reports of a leaking hot water cylinder. This investigation has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works required to the garden of the property. The resident’s request for works to the fencing.