All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works required to the garden of the property. The resident’s request for works to the fencing.
The complaint is about the landlord's handling of a dispute regarding access to the resident’s garden.
The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling.
The complaint is about:
The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double oven in the property. The landlord installing some kitchen units which did not match the existing units. The length of time taken for the landlord to paint the kitchen wall. The resident being liable to pay charges for two properties simultaneously for a period.
The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property.
The complaint is about the landlord’s response to the resident’s:
The complaint is about the landlords handling of repairs to the resident's boiler.
The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing in the building.