One Manchester Limited (202214383)
The complaint is about a letter sent by the landlord to the resident on 21 March 2022 concerning arears on the resident’s rent account.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202218804)
The complaint concerns: The landlord’s communication regarding the completion of outstanding remedial work following its replacement of the resident’s bathroom. The landlord’s handling of repairs to an extractor fan.
West Kent Housing Association (202220036)
The complaint concerns the level of compensation offered by the landlord following repairs and maintenance to the car park streetlighting.
Wolverhampton City Council (202203703)
The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. The landlord’s handling of repairs needed in the property, including works to address damp, mould, water ingress and structural issues.
London Borough of Hackney (202215518)
The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint.
Notting Hill Genesis (NHG) (202201499)
The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the procedure for visitor’s access to his property The landlord's complaint handling
Hammersmith and Fulham Council (202219285)
The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom.
Settle Group (202212167)
The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of a driveway.
The Community Housing Group Limited (202211038)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Clarion Housing Association Limited (202108928)
This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord handled the resident’s complaint.