All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she was being charged. Handling of works required to the kitchen at the property. Complaints handling.
The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request for a meter cupboard door to be replaced. Request for an outbuilding door to be replaced.
The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out remedial works. Response to the resident’s request that it buy back his 30% share in the property.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway.
REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about: The landlord’s response to the resident’s requests for a refund of the communal service charge for cleaning services not provided. The landlord’s communication and complaint handling.
The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and kitchen.
The complaint is about the landlord’s response to reported blockages in the communal drain.
The complaint is about the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in response to the resident’s request. The landlord’s communication with the resident including comments she had been ‘vexatious and persistent’. The resident has also complained that the landlord has committed defamation of her character.