Clarion Housing Association Limited (202113563)
The complaint is about: the landlord’s handling of the repair of a storage heater. the associated complaint handling and offer of compensation.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202127553)
The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service charges increase.
London & Quadrant Housing Trust (L&Q) (202119571)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. Complaint handling. The report also examines the landlord’s consideration of the resident’s vulnerabilities.
London & Quadrant Housing Trust (L&Q) (202127357)
The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint.
London Borough of Harrow (202112709)
The complaint is about: The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to the resident’s complaint about the conduct of its staff member.
London Borough of Newham (202206186)
REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Magenta Living (202122836)
REPORT COMPLAINT 202122836 Magenta Living 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Notting Hill Genesis (NHG) (202200147)
The complaint is about the landlord’s response to the resident’s concerns about: The conduct of the landlord’s staff. Record keeping concerning a previous survey. The landlord's response to the reports of outstanding repairs to the kitchen and bathroom. Advice relating to the resident’s responsibility for repairs. The Ombudsman has also considered the landlord’s complaints handling.
One Housing Group (202219246)
The complaint is about: The landlord’s handling of leaks at the resident’s property. The landlord’s handling of the associated complaint.
One Housing Group Limited (202211045)
The complaint is about the landlord’s response to the resident’s reports about damp and mould.