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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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One Vision Housing Limited (202112487)

The complaint is about the landlord’s handling of the resident’s: application for housing; concerns that he had been discriminated against during the housing application process.

Royal Borough of Kensington and Chelsea (202126427)

The complaint is about: the landlord’s compliance with a court judgement from 2015. the landlord’s handling of a boiler repair and replacement. the landlord’s handling of the associated complaint.

Camden Council (202126123)

This complaint is about the landlord’s handling of the resident’s reports of: Anti-social Behaviour/Noise nuisance (ASB) by their neighbours in the flat above. Leaks into their property from the flat above. Damp and mould in the property.

Colchester Borough Council (202214451)

The complaint is about the landlord’s handling of: The resident’s reports about a neighbour’s cat entering her home and garden. The resident’s reports about a neighbour’s garden overgrowing onto her walkway.

Plus Dane Housing Group Limited (202123475)

The complaint is about the landlord’s response to the resident’s request that it: Renew her kitchen. Install an additional toilet at the property. Complete plasterwork on the ceiling above her stairs.