All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living room and hallway. Provide temporary accommodation and storage whilst it carries out the subfloor replacement works, and; The associated formal complaint into these issues.
The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak.
The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping.
The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level of compensation offered. the resident’s report of poor customer service.
The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; and the landlord’s offers of accommodation in December 2021.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside their property.