All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement a meal service. The landlord’s complaint handling, including its resolution of the complaint at each stage of its procedure.
The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The landlord's response to parking space issues.
The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s approach and subsequent decision to remove the resident’s CCTV. The Ombudsman has also assessed the landlord’s handling of the above complaints.
The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct of workmen. The resident’s formal complaint.
REPORT COMPLAINT 202113716 Network Housing 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to inform the resident of anti-social behaviour at the property.
The complaint is about the landlord’s: Handling of leaks to the resident’s bath and shower; Handling of external drainage issues; Complaint handling.
REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of the associated repair works to the property.