All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s enquiries about the reasonableness of service charges. The resident’s request to be refunded for service charges. The resident’s enquiries about service charges. Complaint handling.
This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling.
REPORT COMPLAINT 202011545 Manchester City Council 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint concerns the landlord’s handling of reports of water ingress.
The complaint is about: Delays to the sale of a shared ownership property and; The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.
The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. Complaint handling.
The complaint is about the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, and; the associated formal complaint.
This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about his neighbour’s shed. This Service has also considered the associated complaint handling.