All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord's handling of (i) repairs and maintenance to the property (ii) the addition of the resident’s daughter to the tenancy (iii) the provision of information on the regeneration of the property.
The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. The landlord’s handling of reports of harassment and racial abuse made by the resident about her neighbour. The landlord’s alleged breach of the General Data Protection Regulations (GDPR) and the Regulation of Investigatory Powers Act (RIPA). The landlord’s response to the resident’s report of discrimination against her by its staff. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for a copy of his tenancy agreement.
The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the tenancy agreement.
The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.
The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about the parking arrangements, missing bins, lack of communal gardening, and cleaning services. Request for a boundary to her block of flats. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy.
The complaint is about the landlord’s response to the resident’s concerns over the handling of a welfare incident.
The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; Handling of a leak from above into the bedroom and hall; Response to the resident’s request for compensation for water damaged items; Complaints handling.
The complaint is about the landlord’s response to the resident’s repairs reports.