Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Guinness Housing Association Limited (202207316)

The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in her shower and her request for it to install a wet room. The associated complaint.

Home Group Limited (202008075)

The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.

London & Quadrant Housing Trust (202206955)

The complaint is about the landlord’s response to the resident’s enquiries about: The level and liability of service charges. Service charge accounts for the year 2019 to 2020. Complaint handling.

London Borough of Hillingdon (202010313)

The complaint is about the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the resident’s re-housing application.

Manchester City Council (202119702)

The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint.

Notting Hill Genesis (202201185)

The complaint is about the landlord’s handling of the resident’s reports of drainage issues.

Orbit Group Limited (202201795)

The complaint is about the landlord’s administration of the resident’s rent account.

Origin Housing Limited (202211585)

The complaint is about the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint.

Richmond Housing Partnership Limited (202216893)

The complaint is about the landlord’s handling of:

Jigsaw Homes Group Limited (202203265)

The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a two-bedroom property.