Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Aspire Housing Limited (202205312)

The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to her. Handling of, and communication regarding, subsequent repairs in the property.

London Borough of Brent (202121420)

The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak that flooded her property.

Southwark Council (202113518)

The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about the disconnection of a satellite dish. The handling of the resident’s complaints and the timeliness of responses.

Clarion Housing Association Limited (202124288)

This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns about the boundary line. Response to the resident’s concerns that he had been discriminated against.

High Peak Borough Council (202205626)

The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of the associated complaint. The landlord’s introduction of a contact arrangement for the resident.

Orbit Group Limited (202217852)

The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property.

Retirement Villages Ltd (202121821)

The complaint is about: The landlord’s response to concerns about lift repairs. The resident’s request for compensation. The landlord’s complaint handling.

Hammersmith and Fulham Council (202015474)

The resident has complained about the landlord’s handling of: An application to split the household. The subsequent formal complaint.

London & Quadrant Housing Trust (202206543)

The complaint is about the landlord’s response to reports that the resident’s window had been broken.

London & Quadrant Housing Trust (L&Q) (202203033)

The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant and later request for a transferred to a different property ; Handling of the resident’s concerns about the condition of her property and the associated repair works, including the removal of her laminate flooring; Decision to take rent arrears enforcement action, and its handling of communication around this; Handling of reports that the resident had been injured due to the condition of the property; Handling of the resident’s personal information; Complaints handling.