London & Quadrant Housing Trust (202015069)
The complaint is about the landlord’s: Decision making around a store cupboard in a communal area. Level of communication. Complaint handling.
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The complaint is about the landlord’s: Decision making around a store cupboard in a communal area. Level of communication. Complaint handling.
This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns about damaged internal doors; Response to the resident’s reports of defective windows; Handling of hallway decorating works; Response to issues raised at the start of the tenancy; Complaint handling.
The complaint is about: The level of compensation offered by the landlord in relation to the toilet repairs. The landlord’s handling of multiple repairs (including windows, front and rear doors, subsidence concerns and external cracks in the property). The landlord’s communication and handling of asbestos concerns. The landlord’s communication about the kitchen and bathroom upgrade scheme. The Ombudsman has considered the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s: decision making around a storage cupboard n a communal area. level of communication. complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and rotten frames; Handling of the subsequent complaint.
This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint.
This complaint is about: The leaseholder’s assertion the landlord breached its legal obligations around handling service charge funds. The landlord’s: Section 20 notices; Handling of a balcony design fault; Preparation for compliance with upcoming safety legislation; Response to a heat network consultation; Complaint handling.
This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling.
The complaint is about the landlord's response to the resident’s reports of an ongoing roof leak.