Clarion Housing Association Limited (202122624)
The complaint concerns: How the landlord handled an electric repair in the communal area of the building. The associated formal complaint into this matter.
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The complaint concerns: How the landlord handled an electric repair in the communal area of the building. The associated formal complaint into this matter.
The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered.
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints handling.
The complaint is about the residents reports of the landlord’s: handling of repairs to resolve a leak. complaint handling. The report also examines: the landlord’s record keeping. the landlord’s consideration of the resident’s vulnerabilities.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by her neighbour. The associated formal complaint.
The complaint is about the landlord’s response to: The resident’s report of noise from her upstairs neighbour. Reports about outstanding repairs following several leaks. Complaint handling.
The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the building's pipework and the compensation amount offered. The landlord’s handling of the associated insurance claim.
The complaint is about: The landlord’s response to the resident’s concerns about it referring her to a mental health agency. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint concerns: The information provided by the landlord relating to the resident’s request to be rehoused. The delay in the payment of compensation.
The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and compensation amount offered.