Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Housing Plus Group Limited (202126872)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of repairs to a toilet leak in the property. Handling of the resident’s complaint.

Westminster City Council (202109272)

This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property.

Yorkshire Housing Limited (202200237)

The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord.

Catalyst Housing Limited (202208798)

The complaint is about the landlord’s handling of the resident’s: Request for the balcony at the property to be painted. Reports of mould around the seal of the bath and hand basin. Request for a bedroom window to be replaced by a door.

Newlon Housing Trust (202126212)

The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent and vent grille.

Notting Hill Genesis (NHG) (202211147)

The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint.

Stockport Homes Limited (202213370)

The complaint is about the landlord’s handling of repairs to the roof of the resident’s property.

Wandle Housing Association Limited (202201923)

The complaint is about the landlord’s: record keeping; handling of the resident’s reports of a rodent infestation and the associated repairs; response to the associated complaint.

Yorkshire Housing Limited (202201152)

The complaint is about: The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by the landlord in return for a service charge. The landlord’s response to the associated complaint.

Birmingham City Council (202119039)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints.