All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs at her home, including internal door replacements throughout the property and skirting board replacement in the hall and kitchen. The landlord’s handling of the resident’s radiator replacement request. The landlord’s response to the resident’s reports of asbestos concerns at the property. Communications and complaint handling.
The complaint is about the landlord’s response to the resident’s reports about: Asbestos at the property. Lighting at the property. Fire safety. Delays in completing repair works following leaks at the property. The landlord’s complaints handling has also been investigated.
The complaint is about: The landlord’s handling of repairs to the resident’s property following leaks. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
The complaint is about the landlord’s: Response to the resident’s reports of damaged fences. Handling of the associated complaint.
The complaint is about the landlord's handling of the resident's reports of condensation, damp and mould and the resulting repairs undertaken.
The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint.
The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to the resident’s windows and fire door. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused damage to her property and personal possessions.
The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom.