All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s concerns regarding the CCTV at the property prior to 2021. Response to the resident’s concerns that the CCTV at the property had not been upgraded as agreed in 2021. Handling of the resident’s complaint and its record keeping.
The complaint concerns how the landlord handled the resident’s reports of strong odours coming into her property from the property below and the landlord’s decision to decline her request to be temporarily rehoused.
The complaint is about:
REPORT COMPLAINT 202200713 Great Places Housing Association 2 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s application to purchase the landlord’s share in their joint ownership property.
The complaint is about the landlord: providing incorrect information to the resident to arrange a gas safety check; declining to disclose full names of staff members. The complaint is also about the landlord’s complaint handling.
The complaint concerns: The condition of the property when it was let to the resident and how the subsequent repairs were handled by the landlord. The landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of a leak to the communal area of their block. Handling of required actions identified during a Fire Risk Assessment (FRA). Adherence to Section 20 consultation requirements. Complaint handling and communication. Record keeping.
REPORT COMPLAINT 202205550 Bournemouth Churches Housing Association Ltd 1 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
The complaint is regarding the landlord’s: Response to the resident’s concerns about the suitability of his property. Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s mutual exchange application. Response to the resident’s repair reports, including with regard to the heating and damp and mould. This investigation has also considered the landlord’s handling of the resident’s complaint.