Stonewater Limited (202118293)
The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a management transfer.
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The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a management transfer.
The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount of compensation offered.
REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […]
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from Flat A. The landlord’s response to the related complaint
The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the section 20 process. Landlord’s compliance with the terms of sale.
This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour.
The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling of the resident’s request to be compensated for the cost of replacing their bathroom; communication regarding who is responsible for future repairs to the bathroom.
This complaint is about the landlord’s: Response to various issues including: leaks, damp, asbestos and a defective boiler; Handling of the resident’s vulnerabilities, health and welfare concerns; Complaint handling;
The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.