Oadby and Wigston Borough Council (202202740)
The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning services.
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The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning services.
The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the service charge, its communication about the customer service charge.
The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has also considered the landlord’s communication and overall treatment of the complainant throughout the period of the complaint.
The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint about the conduct of the contractor undertaking the repair.
The complaint is about the landlord’s: Response to the resident’s reports that her neighbour had removed her washing line from a communal area. Response to the resident’s reports of alleged anti-social behaviour by her neighbour. This investigation has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: response to the resident’s request for a pathway to be replaced in her garden; response to the resident’s request for a like-for-like replacement front door; response to the resident’s concerns regarding the behaviour of a staff member; complaints handling.
The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open space next to the property.
The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s handling of communications in relation to his reports.
The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for it to replace a wall in her back garden, and her safety concerns surrounding this.