Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Derby City Council (202124724)

The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered the landlord’s complaints handling.

Inquilab Housing Association Limited (202108931)

The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling.

Lambeth Council (202115695)

The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property.

Norwich City Council (202122852)

The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling.

Orwell Housing Association Limited (202120347)

The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord’s refusal to install CCTV.

Places for People Group Limited (202213764)

The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp and disrepair.

Waltham Forest Council (202212014)

The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling.

Clarion Housing Association Limited (202106127)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.

Epping Forest District Council (202214043)

The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered.

Home Group Limited (202202705)

The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint.