Birmingham City Council (202122983)
The complaint is about: The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping.
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The complaint is about: The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping.
The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that the resident reported on the start date of his tenancy. Complaint handling. Record keeping.
The complaint is about the landlord's handling of: The resident’s request for the kitchen to be adapted to allow for the installation of a dishwasher. The resident’s reports of cracks behind the boiler.
The complaint is about the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards in the property, and a subsequent draught and cold.
The complaint is about: The landlord’s handling of the resident’s reports of defects in his property including the length of time taken to rectify this. The associated complaint handling.
The complaint is about the landlord’s handling of reports received about the resident’s behaviour towards concierge staff.
The complaint is about the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer of compensation for this. The associated complaint.
The complaint is about the landlord's response to the resident’s concerns about proposed changes to the alert systems at their property.
The complaint is about: The landlord’s response to the resident’s concerns about the hedge at the rear of her property. The landlord’s response to the resident’s report of staff conduct. The landlord’s handling of the associated complaint.