All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident has complained about the following: The landlord’s handling of works to resolve the ventilation, drainage, and access issues at the property. Damage to the resident’s belongings. The contractor’s behaviour.
The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.
The complaint is about the landlord’s response to the resident’s reports of defects with his new build property.
The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father.
The complaint is about the landlord’s handling of: The resident’s report that his toilet was not flushing. The associated complaint.
The resident has complained about: The landlord’s response to queries regarding the level and administration of the service charges. The landlord’s handling of the formal complaints process.
The complaint is about the landlord’s: Response to the resident’s request for access to scaffolding to be relocated. Handling of the resident’s complaint.
REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s: Response to concerns raised by the resident about repairs to the bathroom in 2018. Complaint handling.
The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at the resident’s home.