Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202200139)

The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at her property.

Dudley Metropolitan Borough Council (202125324)

The complaint is about the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint.

Orbit Group Limited (202109503)

REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Brighton and Hove City Council (202209776)

The complaint is about the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony.

Islington Council (202200164)

The complaint is about the landlord’s handling of: Repairs to the guttering at the property; and The complaint.

Notting Hill Genesis (NHG) (202122026)

The complaint is regarding how the landlord handled the resident’s reports of a leak into his property. This Service has also considered the landlord’s handling of the complaint.

Jigsaw Homes Tameside (202212415)

The complaint is about the landlord’s response to the resident’s reports regarding damage to his garden furniture.

Paragon Asra Housing Limited (202121133)

The complaint is about the landlord’s handling of: the resident's reports of repairs to the kitchen and windows in her property; the resident’s reports of antisocial behaviour (ASB), and; the resident’s formal complaint.

bpha Limited (202207132)

The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property.

City of York Council (202204432)

The complaint is about the landlord’s: response to the resident’s reports about her neighbour and their dog’s behaviour; complaints handling.